Clinic Policy
This page is designed to help you get the best service from our clinics. Please take a few minutes to read through it and if you have any questions please don’t hesitate to ask.
Achieving your health goals
Regularity of care is vitally important if you are to get well. Each adjustment builds on the one before in the process of ‘retraining’ your spine. The results of your examination will determine the specific Care Plan for you to achieve the quickest results.
We recommend regular ‘check-ups’ i.e. Wellness Care to ensure that your spine and nervous system function optimally throughout your life. When you feel ‘OK’ it is easy to let your Wellness Care slip and it is common for the body to relapse. Even if you are feeling unwell we still encourage you to keep your appointment rather than cancelling it.
Cancellations and missed appointments
Your progress is very important to us and we will contact you if for whatever reason you miss an appointment and don’t reschedule. If you change or cancel your appointment please provide us at least 24 hours’ notice, and we will help you reschedule your appointment. Otherwise you will be charged a late cancellation fee of £20. This is the same fee we charge for a missed appointment.
Your appointment scheduling
We aim to book all new patient appointments within 3 working days of their enquiry.
We do our best to run on-time. Patients who are on time have preference over patients who arrive either very early or late for their appointments. Please contact us if you are running late as your time slot may be valuable to someone else. We also recommend booking multiple appointments in advance to ensure you get the days and times that suit you best.
We will advise you in advance, if due to holidays or illness, you will be seen by a different chiropractor than the one you are expecting.
Fees
Our fees are always displayed at the reception desk and on our website and are payable at or before the time of service.
If you have private healthcare cover, we can provide you with a receipt that itemises your visit. You will need to forward this receipt to your insurer for reimbursement. Some insurers insist that we invoice them directly i.e. BUPA. Please contact them to determine your coverage and which chiropractor is covered.
Complaints
Please let us know immediately and we’ll do our best to resolve it quickly. Any problem requiring further investigation will be dealt with through our formal complaints procedure.
Patient Privacy, Comfort & Safety
Our clinics our designed with privacy, safety and accessibility in mind and are monitored by our H&S Policy. Access Statements can be provided detailing the layout and accessibility of our clinics.
We are registered under the Data Protection Public Register. All our patient files are private and securely stored and are GDPR compliant. Dormant patient files are kept for 8 years.
