Job Vacancy for a Superstar Receptionist

• Are you bright, energetic, self-motivated, and willing to go that extra mile?
• Do you have excellent customer service experience and communication skills?
• Are you caring and interested in chiropractic and natural health?
• Do you have a positive attitude and work well as part of a fantastic team?
• Are you able to work in a busy fast paced environment?
• Are you great at multi-tasking, with excellent admin and organisational skills?

If so, we would love to hear from you! We are looking for an organised and motivated Receptionist/Admin Assistant to join our caring and friendly team at Connect Spinal Health.

About Us:

We are a caring and highly motivated team providing the highest quality spinal health care to our community of Leith and North Edinburgh. We help people to function better and experience their true health potential. Everyone who works with us shares this same passion.

Chiropractic is about getting your nervous system to function better by improving the health of your spine, which strengthens the connection between your brain and body and improves your healing – naturally.

Job Overview:

You will be responsible for operating a busy front of house reception in our clinic, supporting our chiropractors and massage therapists in giving an outstanding experience to each client, and performing a variety of administrative duties. You will be a chiropractic advocate and support our clients on their journey to better health. Exceptional training and support will be provided. This role is ideally suited to those with previous face-to-face customer service experience.

2+ weeks of training provided. You must be available to start work in December (date TBC) and be able to cover all the following shifts (16 hrs per week). You may be asked to work additional hours as required, or for covering holidays for our Receptionist/Clinical Assistant team.

Your shifts hours may be subject to change.

Mondays – 1:45pm-7:45pm

Tuesdays – 1:45pm-5:45pm

Thursdays – 1:45pm-7:45pm

Key Roles and Responsibilities:

• Greet all clients in a friendly and professional manner and ensure they are looked after efficiently & enthusiastically, maintaining a first-class service.
• Manage the appointment booking system through patient management software.
• Respond to emails & phone calls in a professional manner.
• Record daily, weekly, and monthly statistics.
• Be responsible for daily opening and closing of the clinic.
• Maintain high standard of cleanliness throughout the clinic.
• Collect, process, & manage client payments and insurance claims.
• Encourage clients to join our wellbeing membership community.
• Develop and maintain effective office systems using our clinic “recipe” procedures.
• Always maintain confidentiality, dealing with sensitive issues tactfully and discreetly.
• Participate in growing client numbers and clinic success through marketing and promotional activities.
• Have a good understanding of chiropractic or be willing to develop knowledge through additional training.
• Attend regular team meetings, monthly training days, and external seminars as required.
• Provide holiday cover for other Receptionist/Clinical Assistants when required.

We are looking for someone who:

• Is self-motivated and comfortable managing their time without supervision.
• Has experience of working in a customer-facing role providing exceptional customer service.
• Has great communication and interpersonal skills with an ability to show empathy and relate to all kinds of people.
• Is organised, punctual, and reliable.
• Is able to work in a busy, fast paced environment, whilst remaining calm and confident.
• Is available to work all shifts listed above and additional holiday cover as required.
• Has excellent IT computer skills (Microsoft Office & Patient Management Software).
• Has a Can-Do attitude. A good team player with a positive mindset.
• Can demonstrate an ability to quickly and proficiently understand and absorb new information.
• Has an interest in natural healthcare and alternative therapies. No experience or knowledge of chiropractic is necessary, but the successful candidate must be willing to learn and develop their knowledge.

Benefits:

• Free chiropractic care for you
• Discounts on our products
• Competitive salary
• Superb training and support will be provided throughout

Application Process:

• Please send your CV along with a paragraph to Sinead@connectspinalhealth.co.uk saying why we would be crazy not to employ you! Closing date for applications is Friday 24th November.
• If you are considered suitable we will contact you to arrange a 15 minute pre-screening video call
• If after this we wish to take your application forward we will invite you to our clinic on the afternoon of Wednesday 29th November or Thursday 30th morning for an interview.

Expected start date: TBC